Privacy Policy

Welcome to Pizza Factory. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website factorypizza.digital, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

This Privacy Policy applies to all users of our website and services located in the United States and is intended to comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other applicable U.S. regulations.

1. Who We Are

Pizza Factory operates the website factorypizza.digital and provides food ordering, delivery coordination, and related digital services to our customers across the United States. For the purposes of this Privacy Policy, "we," "us," or "our" refers to Pizza Factory and its authorized representatives.

If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us directly using the contact details provided above or in Section 15 of this policy.

2. Information We Collect

We collect several types of information in connection with your use of our website and services. The categories of information we collect are described below.

2.1 Personal Information You Provide to Us

When you interact with Pizza Factory — whether to create an account, place an order, sign up for promotional offers, or contact customer support — you may voluntarily provide us with personal information, including but not limited to:

• Full name – used to identify you and personalize your experience
• Email address – used for order confirmations, account management, and marketing communications
• Phone number – used for order updates and delivery coordination
• Billing and delivery address – used to process and deliver your orders
• Payment information – credit/debit card details or payment method tokens processed through secure third-party payment processors (we do not store full card numbers)
• Account credentials – username and encrypted password for registered accounts
• Dietary preferences and order history – used to personalize your experience and suggestions
• Communications – any messages, reviews, or feedback you submit to us

2.2 Usage Data and Technical Information

When you visit our website, our servers and third-party analytics tools automatically collect certain usage and technical data, including:

• IP address and approximate geolocation data
• Browser type, version, and language settings
• Operating system and device type (desktop, mobile, tablet)
• Referring website or URL (the page you visited before arriving at our site)
• Pages viewed, links clicked, and time spent on each page
• Date and time of your visit
• Search queries entered on our website
• Session identifiers and interaction events

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage objects, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver relevant advertising. Cookies are small text files stored on your device when you visit our website. For a detailed explanation of the cookies we use and how to manage your preferences, please refer to our Cookie Policy. By continuing to use our website, you consent to our use of cookies as described in this Privacy Policy and our Cookie Policy.

2.4 Device Information

We may collect information about the device you use to access our website, including:

• Device model and manufacturer
• Unique device identifiers (such as advertising IDs where applicable)
• Mobile network information
• Screen resolution and display settings
• Hardware and software configurations relevant to website performance

2.5 Location Data

With your permission, or based on your IP address, we may collect approximate or precise location data to facilitate delivery services, show you relevant store locations, and customize your experience. You may disable location sharing through your browser or device settings at any time.

2.6 Information From Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms (if you log in or interact with our pages)
• Third-party food delivery aggregators or partner platforms
• Payment processors and fraud prevention services
• Analytics and advertising partners
• Publicly available databases used for verification purposes

3. How We Use Your Information

Pizza Factory uses the personal and non-personal information we collect for a variety of legitimate business purposes. We will only process your data where we have a lawful basis to do so, including your consent, performance of a contract, compliance with a legal obligation, or our legitimate business interests.

3.1 Service Provision and Order Fulfillment

• Processing and confirming your food orders
• Coordinating delivery or pickup logistics
• Managing your account and preferences
• Processing payments and issuing refunds
• Communicating with you about your orders, including real-time status updates
• Resolving disputes, complaints, and customer service inquiries

3.2 Website Improvement and Analytics

• Analyzing website usage patterns to improve functionality and user experience
• Conducting A/B testing and performance optimization
• Understanding customer preferences to expand or refine our menu offerings
• Generating aggregated, anonymized statistical reports
• Identifying and fixing technical errors or security vulnerabilities

3.3 Marketing and Promotions

• Sending you promotional emails, newsletters, or special offers (with your consent where required)
• Personalizing content and recommendations on our website
• Displaying targeted advertisements on our website and third-party platforms
• Running loyalty programs, contests, and seasonal promotions
• Measuring the effectiveness of our marketing campaigns

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from government authorities or law enforcement
• Detecting, preventing, and investigating fraud, security breaches, or illegal activities
• Enforcing our Terms of Service and other legal agreements
• Protecting the rights, safety, and property of Pizza Factory, our employees, customers, and the public

4. Sharing Your Information With Third Parties

Pizza Factory does not sell, rent, or trade your personal information to unrelated third parties for their independent marketing purposes. We may, however, share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our website, processing orders, and delivering services to you. These providers have access to your personal information only as necessary to perform their specific functions and are contractually obligated to keep it confidential and use it only for the purposes we specify. Our service providers may include:

• Payment processors (e.g., Stripe, Square, or similar platforms)
• Delivery logistics and courier partners
• Cloud hosting and data storage providers
• Email marketing platforms
• Customer relationship management (CRM) software providers
• Website analytics services (e.g., Google Analytics)
• Fraud detection and cybersecurity services

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or government subpoena
• Cooperate with law enforcement investigations
• Protect the legal rights and interests of Pizza Factory
• Prevent or address fraud, security threats, or imminent harm to any person

4.3 Business Transfers

In the event that Pizza Factory undergoes a merger, acquisition, restructuring, sale of assets, or similar corporate transaction, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website prior to your data becoming subject to a different privacy policy.

4.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data with third parties — such as market research firms, advertising networks, or industry publications — where such data cannot reasonably be used to identify you individually.

4.5 With Your Consent

We may share your information with additional third parties when you have explicitly consented to such sharing, for example, when participating in joint promotions or connecting third-party apps to your Pizza Factory account.

5. Data Security

Pizza Factory takes the security of your personal information seriously. We implement a range of administrative, technical, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using Secure Sockets Layer (SSL) or Transport Layer Security (TLS) protocols.
• Password Hashing: User passwords are stored using industry-standard cryptographic hashing algorithms and are never stored in plain text.
• Access Controls: Access to personal data is restricted to authorized employees and service providers on a need-to-know basis.
• Payment Security: Payment card information is processed through PCI-DSS compliant payment processors. We do not store full card numbers on our servers.
• Regular Security Audits: We conduct periodic security assessments and vulnerability scans of our systems and infrastructure.
• Incident Response Plan: We maintain a documented data breach response procedure to ensure timely detection, containment, and notification in the event of a security incident.
• Employee Training: Our staff receives regular training on data protection best practices and security awareness.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have various rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions (e.g., where retention is required for legal compliance or to complete a transaction).
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: Where applicable, you may limit our use of sensitive personal information to only what is necessary to provide the services you request.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide a lesser quality of service based on your privacy choices.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, machine-readable format.

6.2 Rights Available to All U.S. Users

Regardless of your state of residence, we extend the following rights to all users of our services:

• Right of Access: You may request access to the personal data we hold about you.
• Right of Correction: You may request that we correct or update inaccurate personal information.
• Right of Deletion: You may request deletion of your personal data, subject to applicable legal obligations.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Opt-Out of Marketing: You may unsubscribe from promotional communications at any time.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable request to us using one of the following methods:

• Email: [email protected]
• Website: factorypizza.digital (through our contact or privacy request form)

We will verify your identity before processing your request to ensure that we do not disclose personal information to unauthorized parties. You may also designate an authorized agent to make a request on your behalf, provided you furnish written authorization and we are able to verify your identity independently. We will respond to verified requests within 45 days as required under the CCPA/CPRA, with the possibility of a 45-day extension where reasonably necessary.

7. Cookie Usage

Our website uses cookies and similar tracking technologies to deliver a seamless and personalized experience. Cookies help us remember your preferences, analyze how our website is used, and serve you relevant content and advertisements.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function. These include session cookies that keep you logged in and enable core features like the shopping cart.
• Performance and Analytics Cookies: These cookies collect anonymous data about how users interact with our website to help us improve performance and user experience (e.g., Google Analytics).
• Functional Cookies: These remember your preferences, such as your delivery address or preferred payment method, to enhance your experience.
• Targeting and Advertising Cookies: These cookies track your browsing habits to deliver relevant advertisements on our site and on third-party platforms.

7.2 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may impact the functionality of our website and your overall experience. Most browsers allow you to:

• Block all cookies
• Accept only first-party cookies
• Delete existing cookies
• Be notified before a cookie is stored

For more detailed information about the cookies we use and step-by-step instructions for managing your preferences, please review our full Cookie Policy available on our website at factorypizza.digital.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Once the applicable retention period expires, we will securely delete, destroy, or anonymize your personal information. Where deletion is not immediately possible (e.g., where data is stored in backup archives), we will isolate your information from further processing until deletion can be carried out.

9. Children's Privacy

Pizza Factory's website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from individuals under the age of 18.

If you are a parent or legal guardian and believe that your child under the age of 18 has provided personal information to us without your consent, please contact us immediately at [email protected]. Upon verification, we will promptly delete any such information from our records.

In accordance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13 years of age. If we discover that we have inadvertently collected such information, we will take immediate steps to delete it.

10. International Data Transfers

Pizza Factory is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. However, some of our third-party service providers may be located in other countries, which means your data may be transferred to and processed in countries outside of the United States.

When we transfer personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information consistent with U.S. privacy standards and, where applicable, international data protection frameworks. These safeguards may include:

• Contractual protections (e.g., Standard Contractual Clauses or equivalent mechanisms)
• Transfers only to countries or entities that provide an adequate level of data protection
• Implementing technical and organizational security measures to protect transferred data

If you are located outside the United States and choose to use our services, please be aware that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country of residence. By using our services, you acknowledge and consent to this transfer.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or services that are not operated or controlled by Pizza Factory. This Privacy Policy does not apply to those third-party sites. We strongly encourage you to review the privacy policies of any third-party websites you visit.

Pizza Factory has no responsibility or liability for the content, privacy practices, or data handling of any third-party websites or services. The inclusion of a link to a third-party website does not constitute an endorsement of that site or its privacy practices.

12. Your Do Not Track (DNT) Preferences

Some browsers offer a "Do Not Track" (DNT) setting that signals to websites that you do not wish to be tracked. At this time, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently alter its data collection or use practices in response to DNT signals from your browser.

However, you may manage your tracking preferences through our Cookie Policy or by adjusting your browser settings as described in Section 7 of this policy.

13. Changes to This Privacy Policy

Pizza Factory reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website at factorypizza.digital. The "Last Updated" date at the top of this page will reflect the date of the most recent revision.

Where changes are material, we will make reasonable efforts to notify you in advance, such as by:

• Sending an email notification to the address associated with your account
• Displaying a prominent notice on our website
• Requesting renewed consent where required by law

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Filing a Complaint With a Data Protection Authority

If you are a California resident and have concerns about our privacy practices that we have not adequately addressed, you have the right to lodge a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office.

Residents of other U.S. states with applicable privacy rights are encouraged to contact their respective state Attorney General's office for guidance on filing complaints related to data privacy practices.

We always encourage you to contact us directly first so that we may address your concerns promptly and to your satisfaction before escalating to a regulatory authority.

15. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way Pizza Factory handles your personal information, please do not hesitate to reach out to us. We are committed to responding to all privacy-related inquiries promptly and transparently.

When submitting a privacy request, please provide sufficient information to allow us to verify your identity and understand the nature of your request. We will acknowledge receipt of your request and provide a substantive response within the timeframes required by applicable law.

This Privacy Policy was last updated on May 30, 2026. Pizza Factory is committed to maintaining transparency and protecting the privacy of all individuals who interact with our website and services. This document is intended to be a comprehensive and accurate description of our data practices as of the effective date stated above.